Frequently Asked Questions
Got questions? We've got answers.
Whether you're shopping online or visiting our physical store, here’s everything you need to know about our products, shipping, custom orders, and support.
General
Q: Where is Shangri-La Decors based?
A: We’re based in Sydney, Australia, and operate both online and in-store. Visit us at: 1/43 Stanley Street, Edgbaston Road, Peakhurst, 2210
Q: Can I visit your showroom?
A: Absolutely! Our physical store is open for browsing. If you're interested in a custom-made piece, we recommend calling ahead to schedule a consultation with our team.
Q: Are your products ready-made or custom-built?
A: Most of our items are ready-made and available for immediate purchase or delivery. We also offer custom orders designed to suit your space, style, and dimensions.
Shipping, Delivery & Pickup
Q: Do you offer in-store pickup?
A: Yes! You can collect your order from our Peakhurst store during business hours. We’ll notify you when your order is ready.
Q: Where do you deliver?
A: We ship Australia-wide. Shipping times vary by location, but most orders arrive within 5-10 business days after dispatch.
Q: How much does delivery cost?
A: Shipping fees are calculated at checkout based on your delivery address and item size.
Custom Orders
Q: How can I request a custom piece?
A: You can fill out the form on our Custom Orders page or visit us in-store to speak directly with our team. Don’t forget to bring your measurements or inspiration photos!
Q: What can I customize?
A: Popular customizations include dimensions, finishes, materials, and even full designs from scratch. Whether you’re furnishing a tight space or want a unique look, we’re here to help.
Q: How long do custom orders take?
A: Most custom orders are ready within 3-6 weeks, depending on the complexity of the design and material availability.
Product Care
Q: How should I care for my furniture?
A: Wipe surfaces with a soft, damp cloth. Avoid harsh chemicals or prolonged sun exposure. For fabric or rattan pieces, refer to the care instructions on the product page or ask our team.
Q: Do you use sustainable materials?
A: We aim to offer products made with quality, longevity, and conscious sourcing in mind including engineered wood, rattan, and durable finishes designed to last.
Still Have Questions?
Reach out anytime, we’re here to help!