Shipping & Returns

Everything you need to know about getting your order safely from our store to your home.

At Shangri-La Decors, we want your shopping experience to be seamless and stress-free from placing your order to unboxing your furniture. Below you’ll find detailed information on how we handle shipping, delivery, local pickup, and returns.

SHIPPING INFORMATION

Where We Ship

We ship to most locations across Australia, including metro cities, regional towns, and remote areas. If you’re unsure whether we deliver to your address, please get in touch before placing your order.

Shipping Methods

We partner with reliable national couriers and freight providers to deliver your order safely and efficiently. Depending on your location and the size of your order, your item may be delivered via:

  • Standard parcel courier (for smaller décor items)
  • Bulky goods or furniture freight service (for larger items)
  • Local van delivery (for Sydney metro area)

Dispatch Times

Ready-to-ship furniture & homeware:
Orders are typically dispatched within 2–4 business days of order confirmation.

Custom-made items:
Custom orders are made to your specifications and take approximately 3–6 weeks to complete before dispatch.
Timelines may vary based on materials, design complexity, and volume.

Shipping Fees

Shipping costs are calculated at checkout based on:

  • Your delivery address
  • The weight and dimensions of the product
  • The delivery method (parcel vs. freight)

Local Pickup is always free. Pickup is available Monday to Saturday during store hours. If your order is bulky or heavy, we recommend bringing assistance to load it safely into your vehicle.

RETURNS & EXCHANGES

We want you to be completely happy with your purchase. If something’s not quite right, here’s what you need to know:

Eligible Returns:

You may return eligible products within 14 days of delivery or in-store pickup if:

  • The item is unused and in its original condition
  • All original packaging is included
  • You have proof of purchase
  • Refunds will be processed to the original payment method after the returned item is inspected.

Non-Returnable Items:

We are unable to accept returns on:

  • Custom-made furniture or made-to-order pieces
  • Clearance or sale items
  • Products that have been assembled, damaged, or used

We encourage customers to double-check measurements and finishes before placing custom orders.

Change of Mind:

If you change your mind on a standard product, you may return it within 14 days — however:

  • Return shipping is the buyer’s responsibility
  • A restocking fee may apply on large items

Please contact our team first before sending any items back.

Damaged or Faulty Items

We take every precaution to ensure your item arrives in perfect condition.
If you receive a damaged or faulty product, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the item and damage
  • A brief description of the issue

Our team will assess the claim and arrange a replacement, repair, or refund accordingly.